What We Collect and Why We Hold It
When you create an account with us, we collect the information you provide directly — your name, contact details, and the payment method you choose, whether that is bKash, Nagad, Rocket or bank transfer. We record transaction references for every deposit and withdrawal so your wallet
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history stays accurate and disputes can be resolved. We also collect device and session data — your browser type, IP address, and pages visited — to keep your account secure and detect unusual access. We do not sell your personal data to third parties. Your payment
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credentials, including your bKash or Nagad mobile number, are never stored in plaintext; they are referenced by masked identifiers after the transaction clears. We retain account data for as long as your account remains active and for a period after closure as required by applicable financial
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record-keeping standards in the jurisdictions where we operate. Where local law in Bangladesh or other eligible regions imposes specific data-handling obligations, those requirements take precedence. If you have questions about why a specific piece of data is held, our support team can walk you through your
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account record on request.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.